TERMS OF SERVICE

Welcome to Ecensia Skincare. These terms and conditions outline the rules and regulations for the use of the Ecensia Skincare website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ecensia Skincare if you do not agree to all the terms and conditions stated on this page.

1. Authorisation

Ecensia Skincare is maintained in Australia, and all personal information management complies with Australian federal law. Users accessing the website from regions other than Australia are subject to Australian regulations.

2. Website Use and Restrictions

- Users must register for an account to access specific services.

- Provide accurate personal information during registration; inaccurate information may result in nullification of the account, website use, and orders.

- Use the website with legal intentions; users are liable for damages resulting from illegal use.

- Prohibited activities include using inappropriate content, violating intellectual properties, and entering the website through unauthorized interfaces.

- Users cannot reproduce site content on third-party websites without permission.

- Ecensia Skincare reserves the right to move or delete content and accounts with inappropriate material.

 

3. Rights to Copyrights, Trademarks, and Intellectual Property

- All programs, pages, images, and texts on Ecensia Skincare are intellectual property.

- Alteration or illegal use may result in account cancellation or legal consequences.

- Legal consequences may apply for illegal use without permission from the content creator.

 

4. Third-Party Content and Third-Party Sites

- Certain content and services may include materials from third parties.

- Ecensia Skincare is not responsible for third party websites and their content.

- Users should review third-party policies before engaging in transactions.

 

5. Product and Service

- Ecensia Skincare does not guarantee complete satisfaction with its services.

- Efforts are made to display accurate product information, but accuracy is not guaranteed.

- The company has limited liability within Korean regulations; responsibility beyond this limit is denied.

- The site is not responsible for damages due to buyer negligence.

 

6.    30-Day Results Guarantee

At Ecensia Skincare, we are dedicated to delivering effective skincare solutions through our subscription boxes. We are confident in the transformative potential of our products, and if you do not experience visible improvements within 30 days, we offer a money-back guarantee under the following terms and conditions:


A. Proof of Purchase: To be eligible for a refund, you must provide proof of purchase of the specific subscription box (Teen Blast Box, Adult Spark Box, or Ageless Charm Box) from ecensiaskincare.com.au

B.  Duration: The 30-day guarantee period begins from the date of delivery of each subscription box.

C.  Application of Products: The products within each subscription box must be used strictly according to the instructions provided. Failure to adhere to the usage guidelines may void the guarantee.

D. Visible Signs of Change: To qualify for a refund, there must be visible and documented signs of improvement or change in your skin condition within the 30-day period specific to each subscription box.

E.  Exemptions: The guarantee does not apply under the following circumstances:

I. Incorrect Skin Type or Concerns: If the subscription box was purchased for skin types or concerns not suitable for the specific box (Teen Blast Box, Adult Spark Box, or Ageless Charm Box).

II. Improper Usage: If the products within the subscription box were not used strictly according to the instructions provided.

III Other Exclusions: Instances where the products within the subscription box were damaged after delivery, or if the packaging has been opened and resealed.

F. Procedure: To initiate a refund request, please contact our customer service team at [Customer Service Email] within 30 days of receiving your subscription box. We reserve the right to request evidence of usage and condition of the products.

G.  Refund Approval: Refunds are discretionary and will be processed only if all conditions of this guarantee are met satisfactorily. We reserve the right to deny refunds if we suspect abuse of this guarantee policy.

H.  Limitations: Refunds are limited to the purchase price of the specific subscription box and exclude any shipping costs incurred.

 7. Errors, Inaccuracies, and Omissions

- Ecensia Skincare reserves the right to correct errors, inaccuracies, or omissions without prior notice.

- Changes may occur after order submission.

 8. Agreeing to Privacy Policy & Email

- Users agree to Ecensia Skincare's Privacy Policy and receive marketing communications if agreed.

- Users can request discontinuation of communications via email.

 

 9. Prohibited uses

 

In addition to other restrictions outlined in the Terms of Service, the following activities are strictly prohibited on the Ecensia Skincare website:

(a) Using the site or its content for any unlawful purpose.

(b) Soliciting others to engage in unlawful acts.

(c) Violating international, federal, provincial, or state regulations, rules, laws, or local ordinances.

(d) Infringing upon our intellectual property rights or the intellectual property rights of others.

(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(f) Submitting false or misleading information.

(g) Uploading or transmitting viruses or any other type of malicious code that may impact the functionality or operation of the Service or any related website.

(h) Collecting or tracking the personal information of others.

(i) Engaging in spam, phishing, farming, pretexting, spidering, crawling, or scraping.

(j) Using the Service for any obscene or immoral purpose.

(k) Interfering with or circumventing the security features of the Service, any related website, other websites, or the Internet.        

Violation of these prohibitions may result in the termination of your use of the Service or any related website. Ecensia Skincare reserves the right to take appropriate action against individuals engaging in prohibited activities.

These terms and conditions are subject to change, and users are responsible for staying informed about updates. If you disagree with these terms, you can deactivate your account at any time.